Do I need to vacuum before my carpets is cleaned?

A light vacuuming in the traffic areas is recommended but not required. 

What do you consider as an area?

an area is a room that is up to 250 square feet.

Do you move any furniture?

Yes, light items. There is no charge to move furniture. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.

How long does it take to clean my carpets?

it will take approximately 15 minutes per room.

Do you guarantee removal of all spots or stains in the carpet?

We do not guarantee that we will remove all spots and or stains. some substances can permanently discolor or damage the carpet fibers. The age of the carpet and the type of carpet fibers also plays a huge factor in this. we will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

How do you guarantee that the customer will be  satisfied?

its our pleasure to work with you to correct any situation. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question.  we are not satisfied until you are.